Contact information

Contact Information Page

We’re here to support pet parents across America with high-quality pet grooming gear, night safety LED collars, fur removal supplies, and scratch-resistant furniture covers at pawhiqq.shop. We deeply value every customer and commit to fast, personalized assistance for all questions related to pet orders, domestic US shipping, product usage, warranty support, or our full range of cat and dog lifestyle supplies.

Get In Touch

  • Operator: Pawhiqq Pet Store
  • Email: support@pawhiqq.shop (Response target: within 24 working hours for all customer messages)
  • Phone: 701-391-0726
  • Physical Address: 2421 Seneca Dr, Bismarck, North Dakota 58503

Business Hours

Our customer service team is based in Bismarck, North Dakota (Central Time):
  • Monday - Friday: 9:00 AM – 5:00 PM (CT)
  • Saturday - Sunday: Closed

    Customer Note: Any support requests submitted on weekends or national US holidays will be marked high priority and addressed first when our team returns to work the following weekday.

Quick Help Reference

  • Order Tracking: Include your order ID in all emails to drastically cut down response waiting time.
  • Shipping Perk: 100% free domestic shipping on every pet product order delivered within the United States.
  • Return Support: All return rules and step-by-step guides are listed on our 14-Day Return & Refund Policy page.
  • Secure Payments: Every transaction on pawhiqq.shop uses bank-level encryption and processes in US Dollars.

Contact Details for All Support Scenarios

Operator: Pawhiqq Pet Store

Email: support@pawhiqq.shop

Physical Address: 2421 Seneca Dr, Bismarck, North Dakota 58503

Phone: 701-391-0726

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)

3. Privacy Policy

Last updated: May 30, 2026

This Privacy Policy outlines how pawhiqq.shop (referred to as “we”, “our”, “the Site”) collects, utilizes, and discloses your personal identifiable information when you browse, shop, or create an account to purchase our pet supplies including grooming clippers, LED safety collars, pet hair removers, and furniture scratch protectors.

1. Collection of Personal Information

When you visit pawhiqq.shop, we automatically gather two categories of information to operate our pet store and complete your orders:
  • Device & Browsing Data: Web browser version, IP address, time zone, cookie tracking data, pages viewed, pet product search keywords, and all click interactions with our pet supply catalog.
  • Order & Customer Data: Full name, billing address, US domestic shipping address, payment credentials, contact email address, and phone number submitted during checkout for pet product purchases.

2. Sharing Your Personal Information

We only share your private data with trusted third-party service providers required to fulfill pet orders and deliver our store services, including:
  • Shopify: Our official e-commerce platform hosting pawhiqq.shop. Review Shopify’s independent privacy policy here: https://www.shopify.com/legal/privacy
  • Google Analytics & Google Merchant Center: Tools we use to analyze customer browsing behavior and run targeted advertising for our pet grooming, safety, and home protection pet products. View Google’s privacy rules here: https://policies.google.com/privacy
  • Legal Compliance Requirements: We may release your personal data to adhere to federal and North Dakota state laws, respond to legal subpoenas, court warrants, or official law enforcement requests, and protect Pawhiqq Pet Store’s legal business rights.

3. Targeted Behavioral Advertising

We use your collected browsing and order information to serve personalized advertisements for our pet supply range on Google Ads and Merchant Center, matching pet parents with grooming tools, LED night collars, and anti-scratch furniture covers aligned with their shopping interests.

4. Authorized Uses of Your Personal Data

We utilize your personal information solely to deliver our pet store services: listing pet products for sale, securely processing checkout payments, arranging domestic US shipping and order fulfillment, sending order status updates, and sharing promotional emails for new pet gear launches and exclusive customer discounts.

5. Data Retention Rules

After you complete a pet supply order on pawhiqq.shop, we retain your personal order records for official business and tax compliance purposes indefinitely, unless you submit a formal written request via our support email to fully erase all your stored customer data.

6. Minors Policy

Our pet supply website pawhiqq.shop is designed exclusively for users aged 18 years or older. We do not knowingly collect personal information from children under 18. If you are a parent or legal guardian and discover your minor child has submitted personal data to our store, email our support team immediately to request full permanent deletion of their records.

7. Policy Updates

We reserve the right to revise this Privacy Policy at any time to reflect changes in our data handling practices, updated North Dakota state privacy regulations, or operational business adjustments. All policy revisions will be posted on this page with an updated “Last Updated” date for full transparency.

8. Contact Us for Privacy Concerns

If you have questions about our customer data practices, wish to submit a privacy complaint, or request data deletion, reach out via our official contact channels below:
  • Operator: Pawhiqq Pet Store
  • Email: support@pawhiqq.shop
  • Physical Address: 2421 Seneca Dr, Bismarck, North Dakota 58503
  • Phone: 701-391-0726
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT)